kodeFrequently Asked Questions

Users new to kode often ask about account setup, payment methods, game rules, and account security. This page answers the questions we hear most. Whether you're registering for the first time, making a deposit, or understanding how our live football and casino tables work, you'll find straightforward answers here.

This FAQ covers account registration, payment options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers), game categories, and data protection. We keep the language simple and define technical terms as we go. The answers focus on what you need to do and what to expect—not marketing language, but practical steps.

If your question isn't answered here, our support team is available through the in-app help section or email. For legal matters—such as jurisdiction restrictions, data rights, or dispute resolution—read our Legal Notice and Terms and Conditions. For privacy details, see our Privacy Policy.

Account and registration

When you open an account on kode, you create a username and password, provide your email address, and enter your mobile number. We use this information to set up your account and send important notifications—such as login alerts, withdrawal confirmations, and password reset links. During registration, you also confirm that you are of legal age to gamble in your jurisdiction and that you understand the jurisdiction restrictions we apply. Later, before you can withdraw funds, we ask for identity verification (KYC): your national ID number, a copy of your ID, and a selfie. This process protects your account from fraud and helps us comply with local regulations. The full process typically takes a few minutes for the initial setup; KYC verification usually completes within a standard review window.

Account opening on kode happens in two stages. First, registration: you create a username and password, enter your email and mobile number, and confirm you meet eligibility requirements. This step takes a few minutes and is completed immediately online. Your account is then active, and you can browse games and deposit. Second, withdrawal eligibility: before you withdraw funds, we require KYC verification. You provide your national ID details, upload a clear photo of your ID, and submit a selfie. We review this information against fraud-prevention databases and verify it matches your registration details. Verification typically completes within a standard review window—if there are delays, we notify you through your registered email. Once verified, you can withdraw to any supported payment method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet).

We protect your personal information using encryption (SSL) and secure data storage. Your password is encrypted when you create it—we never see or store it in plain text. Your national ID and identity-verification photos are stored separately from your general account data and are only accessible to our compliance team. We limit staff access to personal data and do not share it with unrelated third parties. Payment processors and fraud-detection services have access only to the information they need to complete transactions or detect suspicious activity. If a regulatory authority or law-enforcement agency makes a lawful request for your data, we comply with the legal process. We do not voluntarily disclose user information. For full details, read our Privacy Policy.

Payments and transactions

e-wallet, mobile banking, and local payment deposits on kode follow a standard flow. From your account, go to the deposit section and select your payment method. The app will direct you to your wallet app to complete the transaction. Confirm the payment amount and your account details in your wallet, then authorize the transfer. Once confirmed, the funds arrive in your kode account immediately—no additional steps needed. Withdrawals to the same methods follow a similar path: you request a withdrawal, specify the amount and your wallet identifier, and we process it. Withdrawals are subject to verification windows, which means there may be a delay between your request and the funds reaching your wallet while we review the transaction for fraud. Your transaction history shows the status of each deposit and withdrawal.

Yes, kode accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, go to the deposit section and select your bank. The app will display our bank account details and a unique reference number for your transaction. Use your bank's mobile app or online banking to transfer the amount to our account, including the reference number in the transaction description. Funds arrive in your kode account within a standard processing window—typically the same day for business hours, or the next business day if you transfer outside banking hours. For withdrawals, you can request funds to return to your registered bank account. We process bank-transfer withdrawals and credit them to your account within a standard review window.

In addition to local payment, online payment, and e-wallet, kode accepts mobile banking, local payment, and online payment (a unified QR standard that works across most Indonesian payment services). We also accept direct bank transfers from e-wallet, mobile banking, local payment, and online payment. Choose your preferred method from the deposit or withdrawal screen. Each method has slightly different processing windows—wallet transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) are typically instantaneous, mobile banking takes a few minutes, and bank transfers vary by time of day and banking hours. All methods are subject to our verification standards, which means withdrawals may take longer while we review the transaction.

Games and rules

Before you start betting or playing, read our Terms and Conditions and understand the jurisdiction restrictions. The Terms explain the rules for deposits, withdrawals, account suspension, and dispute resolution. Check that you are accessing kode from a jurisdiction where our services are legal—we do not offer our services in jurisdictions where online gaming is prohibited. Read the specific game rules for any market you intend to use. For football betting, understand how Liga 1, Piala Indonesia, Piala AFF, and Champions League markets settle—for example, whether a match that is postponed or abandoned affects your bet. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), the rules are similar to standard casino games; the dealer's actions and the house rules are displayed on screen. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that each spin is independent and the outcome is random.

Free bets and free spins are promotional offers that kode may provide to new or existing users. A free bet is a credit you can use to place a wager without risking your own money; if you win, you keep the winnings (minus the free bet itself, which is not returned). Free spins are credits you use on slot games; you spin without deducting from your balance, and any winnings are added to your account. These offers appear in your account under the Promotions section or as a notification when you log in. Each offer comes with specific terms—such as a minimum odds requirement (for free bets), a game restriction, or a time limit. Read the terms before using the offer so you understand how it works and what you must do to cash out any winnings.

kode offers football sportsbook markets, live-dealer casino tables, slot games, and esports betting. Football covers Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from multi-camera studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, among others. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile competitions. Browse the game lobby to see the current markets and live games available. Each section shows the live score or game status so you can track progress in real time.

Support and account care

Support is available through the in-app help section and email. We respond to most queries within a standard timeframe—exact times depend on the complexity of your issue and support volume. Simple questions (e.g., payment method details, game rules) are typically answered within a few hours. Account issues (e.g., verification status, withdrawal delay) may take longer if we need to investigate. For urgent matters, use the in-app help chat first; email is better for detailed or legal inquiries. We do not guarantee 24/7 availability, but we work to respond during business hours. If you are in Jakarta, Surabaya, Bandung, or Medan and need urgent assistance, the in-app help section offers the fastest response.

Contact support through two main channels: the in-app help section (available in your account menu) and email. The in-app chat is faster for quick questions and immediate guidance. Email is better for formal requests, such as data access, dispute escalation, or legal inquiries. You can also find answers to common questions in this FAQ before reaching out. When you contact support, have your username and account details ready (not your password). If you're reporting a security issue or dispute, provide as much detail as possible so we can investigate quickly.

We operate kode only in jurisdictions where online gaming and sportsbook services are legal under local law. We do not offer our services in jurisdictions where such activity is prohibited. By using kode, you confirm that you are accessing it from a jurisdiction where it is legal and that you take full responsibility for verifying compliance with your own local laws. If you access kode from a prohibited jurisdiction, you do so at your own legal risk, and we assume no liability for any legal consequences. If we discover that your account is being accessed from a prohibited location, we may suspend or close it. For details, read our Legal Notice.
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