kodeLegal Notice

We operate kode in jurisdictions where online gaming and sportsbook services are legal under local law. This page explains the legal framework that governs our service, the jurisdictions where we operate, and your responsibility to verify compliance with your own laws. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Every user of kode is responsible for understanding the gaming and betting laws that apply in their own location. If you access kode from a jurisdiction where such activity is prohibited, you do so at your own risk, and we assume no liability for any resulting legal consequences. Our service is available only where applicable law permits—this is not a limit we apologize for; it is how we operate responsibly.

This notice covers our service availability, your eligibility to use kode, dispute resolution, and how to contact us with legal questions. Read it alongside our Terms and Conditions and Privacy Policy, which together form the complete agreement between you and kode.

Service availability and jurisdiction on kode

We serve users in jurisdictions where online gaming and wagering are legal. Our platform provides football sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer casino games, slot entertainment, and esports betting. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet).

We do not market or explicitly offer our services in jurisdictions where such activity is prohibited. However, we recognize that internet borders are porous. If you access kode from a prohibited jurisdiction, you are acting outside our intended service area. You assume full responsibility for verifying that access and use comply with the laws of your own jurisdiction.

Users in Jakarta, Surabaya, Bandung, Medan, and other regions may access kode if they meet our eligibility criteria and local law permits. We verify your identity and address during account setup and before processing withdrawals. This verification helps us maintain compliance and protects both you and our platform from fraud.

Account eligibility and your legal status on kode

You must be of legal age to gamble in your jurisdiction to open a kode account. We do not allow account creation by minors, corporate entities, or individuals acting on behalf of others. Your account is personal—you alone are responsible for your account activity.

When you register, you confirm that (1) you are legally eligible to use gambling services in your location, (2) gaming is not prohibited by local law, and (3) you understand the legal consequences of accessing kode from a prohibited jurisdiction. We do not make representations about the legality of our service in any specific location—that determination is yours to make.

We reserve the right to suspend or close your account if we discover that you registered from or are accessing kode from a prohibited jurisdiction. We may also freeze your balance pending investigation if we suspect breach of these terms.

Prohibited jurisdictions

We do not offer kode in regions where online gaming is illegal. You are responsible for knowing your local law.

Account suspension

We may suspend your account if we discover prohibited-jurisdiction access or underage use.

Legal recourse

By using kode, you acknowledge that you may have limited legal recourse in your jurisdiction.

Dispute resolution and contact on kode

If you have a dispute with kode—a bet settlement question, a withdrawal issue, or a technical complaint—contact our support team first. We will investigate your claim and respond with a decision. If you remain unsatisfied, you may escalate to formal dispute resolution as outlined in our Terms and Conditions.

Formal disputes are resolved through our internal process. We maintain detailed records of all transactions and account activity to support dispute investigations. We will review your claim, gather evidence, and provide a final written decision. You have the right to appeal our initial decision within a specified timeframe.

If you believe kode has violated applicable gaming regulations in your jurisdiction, you may contact the relevant regulatory authority. We comply with lawful requests from regulatory bodies and law enforcement. We maintain complete transaction records and cooperate with official investigations.

Data handling and compliance on kode

Our data handling practices are governed by our Privacy Policy. We encrypt all user data, limit staff access, and retain information only as long as necessary or as required by law. We do not sell your data to third parties outside the specific processors needed to run our platform (payment processors, fraud-detection services).

We comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements in jurisdictions where we operate. Before you can withdraw, we require identity verification—your national ID and a selfie. We use this information only for compliance purposes and store it separately from general account data.

We may share data with regulatory authorities if required by law or a valid legal order. We do not voluntarily disclose user information to unrelated parties. If a government agency requests your data, we comply with the legal process and, where permitted, notify you of the request.

Contact information and legal inquiries

If you have legal questions about kode, you can reach our team through multiple channels. Contact our support desk via the in-app help section or email for general inquiries. For formal legal requests, regulatory inquiries, or data subject access requests, write to our legal department using the contact address listed in our Terms and Conditions.

We respond to legal inquiries within a reasonable timeframe, depending on complexity and volume. For data access requests, we typically respond within a period set by applicable law (often 30 days). For regulatory requests and legal service, we comply with applicable timelines and procedures.

This Legal Notice is part of our complete terms governing kode. If any clause conflicts with applicable law in your jurisdiction, that law takes priority. We review and update this notice periodically; the revision date appears at the bottom of this page. Your continued use of kode after changes constitute acceptance of the updated notice.

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