kodeTerms of Use

These terms set out the rules that govern your use of kode. When you create an account with us, deposit funds, place bets, or play our games, you agree to these terms. We wrote them to be clear about what we do, what you can expect, and what responsibilities we each have. This page covers account registration, deposits and withdrawals, bonus terms, dispute handling, and jurisdiction limits.

Our platform operates under strict compliance requirements. We verify your identity before allowing withdrawals, protect your data with encryption, and maintain records of all transactions. Your account belongs to you alone—we never share login credentials, and we do not allow account transfers or joint ownership. If you lose access to your account, we can help you regain it through identity verification.

By using kode, you confirm that you understand and accept these terms. If you disagree with any part, do not open an account or use the platform. We update these terms occasionally to reflect changes in our service or applicable law. We will notify you of material changes before they take effect.

Account opening and your responsibilities on kode

To open an account on kode, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. If you provide false information, we can suspend or close your account without refund.

Your account is personal and non-transferable. You are solely responsible for keeping your password confidential. If you believe someone else has accessed your account, notify us immediately. We are not liable for unauthorized access if you have failed to protect your password. You agree not to create multiple accounts or let others use your account.

When you join kode, you confirm that you are of legal age to gamble in your jurisdiction and that gaming is not prohibited where you live. Our services are available only where local law permits. We do not offer services to users in jurisdictions where online wagering is prohibited. You are responsible for checking your local laws before accessing kode.

Deposits and withdrawal conditions

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed at your request and credited to your kode balance instantly or within a standard verification window, depending on the payment method. We do not charge fees for deposits made through kode, though your payment provider may charge their own fees.

Withdrawals require account verification (KYC). You must provide a valid national ID and a selfie to confirm your identity. Once verified, you can withdraw to the same payment method you used to deposit. We review all withdrawal requests for fraud and compliance. Withdrawal processing times vary by payment method—we do not guarantee specific timelines but process requests promptly once approved.

If a withdrawal is delayed or fails, contact our support team with your transaction details. We will investigate and assist you. If we find that fraud or money laundering is suspected, we may delay or refuse the withdrawal pending investigation.

KYC verification

Know Your Customer check. We require ID and a selfie before allowing withdrawals to confirm your identity.

Balance hold

In rare cases, we may place a temporary hold on your balance during fraud investigations. We will notify you of the reason.

Account closure

You can close your account at any time. We will return your remaining balance to your registered payment method after verification.

Our policy on bonuses, disputes, and jurisdiction

We occasionally offer bonuses or promotions tied to specific conditions. Any bonus terms will be clearly stated at the time of offer. Bonuses may carry wagering requirements—meaning you must play through the bonus amount a certain number of times before withdrawing it. We reserve the right to cancel, suspend, or modify bonuses if we detect abuse, such as bonus hunting or collusion with other players.

All betting outcomes on kode are determined by independent random processes or live events. We do not control results on our live-dealer games—real dealers spin real wheels or deal real cards. For sports betting, outcomes depend on actual match results. If you dispute a settlement decision, you can appeal to our support team with evidence within a specified timeframe. We will investigate and respond with a final decision.

During peak seasons—like Liga 1 fixtures, Piala AFF tournaments, or Piala Indonesia knockouts—our systems experience high traffic. We work to maintain service availability, but occasional interruptions may occur. We are not liable for losses incurred due to technical downtime, provided we have taken reasonable steps to prevent it. In Jakarta, Surabaya, Bandung, and Medan, payment processing may occasionally be delayed due to local banking hours or holidays like Idul Fitri.

Jurisdiction and liability limits

kode operates under compliance with applicable regulations in supported regions. Our service is available only where local law permits online gaming and wagering. You are responsible for verifying that your use of kode complies with the laws of your jurisdiction. We do not accept users in regions where such activity is prohibited by law.

We are not liable for losses, delays, or interruptions beyond our reasonable control—such as network failures, payment-processor issues, or acts of nature. We are also not liable for losses resulting from your own negligence, such as sharing your password or ignoring security warnings. Our total liability to you for any claim is limited to the amount you have deposited into your kode account.

If you have a complaint about our service, contact our support team first. If the issue remains unresolved, you may submit a formal dispute. We will review it according to our dispute resolution process and respond within a reasonable timeframe. We maintain records of all transactions and account activity to support dispute investigations.

Changes to these terms

We may update these terms to reflect changes in our service, technology, or legal requirements. We will notify you of material changes by email or through a notice on our website. Your continued use of kode after such notice constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a refund of your balance.

These terms, combined with our Privacy Policy and specific game rules, form the complete agreement between you and kode. If any part of these terms is found invalid, the remaining terms remain in effect. English is the governing language of these terms; translations are for convenience only.

Related guides